Second Stop: Chat a peer

If you’re unsure how to do something within Cheetah, reach out to a peer who might know how to do it.

Third Stop: Territory Cheetah SME

If you still haven’t found a solution, reach out to your Territory Cheetah SME. Locate your SME using this list.

Fourth Stop: SNOW Ticketing System or Cheetah@pods.com

• If you need technology help, e.g., reporting an outage, etc., please call the IT Service Desk at 866-310-6811 or submit a SNOW ticket.
  • Click here for instructions on entering a Cheetah SNOW ticket
• If you have a process question, please email Cheetah@pods.com.
  • Examples of process questions:
    • How do I log in?
    • How do I freeze routes?
    • How do I unpair?

Pro Tip: Print a copy of this process and keep it by your computer!