Q1 Town Hall Recap!
Our first Town Hall of 2023 is in the books!
Over 700 associates were able to tune in live to hear President and CEO Kathy Marinello kick off 2023 with key highlights, successes and initiatives that influenced our business in 2022. We also heard about how the investments we began implementing in 2022 – and which will fully launch in 2023 – will continue to position PODS for the future.
Watch the Town Hall recording and learn:
- How did we do in 2022 in the areas of operations, safety, conversion and revenue?
- How did housing trends impact our business in 2022, and what do economists project for 2023?
- What is the outlook for 2023? Where will PODS continue to invest to ensure we are sustainable, profitable, and continue to grow long term?
- Our strategy in 2023 centers around our customers and providing world-class customer service. How will we do this and what will be different?
- How will doubling our investment in Marketing give us greater visibility to prospective customers? Susan Jacobs, Chief Marketing Officer, shared exciting ways that PODS is reaching new customers by leveraging live sports events.
- How is the Cheetah routing system rollout progressing? Michael Coleman, RVP Southeast, discussed how Cheetah is already providing better insights into metrics that will improve both customer experience and operational efficiency.
- What can associates expect from the upcoming rollout of UKG on March 23? Lisa Goettel, SVP Human Resources, shared the benefits of the new system and provided a timeline of upcoming training in March.
- What additional tools will be provided to associates to resolve claims and incidents more quickly and effectively? Sal Salazar, SVP Sales and Service Center, gave an update on the upcoming releases of Salesforce Case Management, which will go live before peak season.
- Which associates were promoted in the last quarter of 2022? Who joined the organization and who celebrated a service milestone anniversary? Who won a VIP award?
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