Charles Chambliss Jr. 

Sales Consultant III; tenure with PODS = 7 years 

Shane Watson 

Commercial Sales Specialist II; tenure with PODS = 14.5 years 

Jacob Fitzgerald 

Service Soultions Specialist II; tenure with PODS = 3 years 

   

Fun Facts 

What are your hobbies?  

Charles: My hobbies are spending time with my grand daughter and playing basketball with my son, showing him I’ve still got it! 

Shane: I am a collector. Coins, toys, etc. 

Jacob: My main hobby is guitar, I have been playing for about 15 years.

 

If you could eat one meal for the rest of your life, what would it be? 

Charles: If I could eat one meal the rest of my life it would Pizza. 

Shane: Tacos, I could eat tacos for the rest of my life because you can make them many ways. 

Jacob: I'm very picky sooo, probably a cheeseburger and fries.

 

If you could go anywhere in the world, where would you go? 

Charles: If I could go anywhere in the world for one day it would be Heaven so I can see my loved ones one more time. 

Shane: I would love to visit Dubai. 

Jacob: Definitely Italy, I love to visit anytime I can. 

  

--------

 

How would you describe your overall experience with POET? 

Charles 

My overall experience with the new tool has been real positive. every, representative that I did speak with from the agency or whoever I was speaking with to kind of get the new OE updated. They they really took my advice and everything I shared with them every time they came in they had it moving forward  . So it's been looking good. 

  

Jacob 

I like it a lot. I had to think about it after the presentation that I had. I do think there is going to be more flexible for us, in customer service. 

  

Shane 

My overall experience so far, I mean, it's it seems like it's going to be a lot easier then the than the program we've been using up until now. A lot of features that are going to make our job a little bit easier.  

  

What was the biggest enhancement you found in POET compared to OE? 

Shane 

As simple as it sounds. it's the ability to copy and paste. And because right now, I mean, we have to do each order for each container individually. And with the new system, we can just copy paste, paste paste. 

  

Jacob 

On the biggest enhancement was just everything. I mean, just setting up the order. Everything was just so fluent. it gave me all the questions I need to ask the customer. 

  

Charles 

The biggest enhancement I like where sometimes the customers don't know the exact zip code. So I mean everything I like it in the new system, you actually do search by the address in there as well.  

  

How do you think POET will improve our customer experience? 

Shane 

I mean, if you, if you make the, the agents more comfortable using the system, they're going to make the customers more, more comfortable as well. 

  

Charles 

basically, one of the options with the new tool is now we could put the square footage, in and actually shows you the container recommendation there, right up front. So it will help the customers experience actually a little bit better than before, because it actually gives the agent a little, even though we're professionals ourselves, it gives us another second look at what the company does recommend with the due process. 

  

How intuitive was it to complete tasks in POET? 

Jacob 

From what I saw, it was super easy. compared to our order entry, this program, I feel like it's going to be super flexible with us. 

  

Charles 

Yeah, it was pretty, self explanatory, like, basically the way they got it set up, it actually flows with our script a little bit better now, how we present it to the customer. 

 

How confident are you that most people could learn to use POET quickly? 

Shane 

Absolutely, absolutely. Confident it's going to it's going to make learning a lot easier as well. You know people are going to be able to learn. 

  

Charles 

From everything is right there. You even got the little small different points on the screen that shows you where to click that. So it's kind of user friendly so they'll have no problem with it. I think everyone you'll be able to get it just after a little brief training. Nothing  major. 

 

What is your reaction to how the information was visually presented and designed? 

Charles 

Yeah. It looked at great. Like if I had to rate it from a 1 to 10, I would have rated it like a eight and a half. Nine. and I knew the way the screen was set up, like I shared the set up directly how we presented to the customer. So it streamlined great on this one. 

  

Jacob 

Oh, I loved it. That's a great question. it seems very simple, but I think it's easy because it's straightforward. It says, okay, what's the customer want? what questions to ask the customer. So you don't even need to think about it. 

 

What changes or improvements would you suggest for POET? 

Jacob 

Sometimes the customer just wants a quote right away. so I was hoping that possibly we'd be able to add some sort of way that we can just create the quote, give the customer a price, and then carry on with that quote after that. 

 

What is one thing you’d like to relay to your coworkers about POET? 

Shane 

It's going to make your job a lot easier. 

  

Jacob 

One that I really love that I would recommend to my coworkers. High praising about, asking about the labor referrals because a lot of times, at least in my opinion, when I'm creating a quote, I don't ask about that at all. The same thing with the disk lock and everything else I know we're supposed to ask the customers that, but it's kind of out of the way that I'm just trying to create the quote for the customer. 

  

Jacob 

I'm not even thinking about that. so now that it's just right in our face, it's easy just to be like, hey, do you want this? You want that? No. Okay, well, carry on.